Let JAV demonstrate to you our ability to save your business time and money through outsourcing some or all of your IT needs.

JAV has successfully delivered national outsourcing services to many of its clients. Through building on 24 years of consulting, technical support and IT operations experience, JAV focuses on delivering value-based outsourcing programs resulting in a proven track record for service management, customer satisfaction and retention, under an SLO/SLA environment.

JAV offers a Managed Services Portfolio that provides innovative resource “Commodity operations” through a “Resource on Demand” model. JAV utilises their national “Resource on Demand” model to supply skilled IT professionals located throughout Australia including remote sites. JAV’s proven flexible approach helps assure clients receive a high level of support – when and where you need it.

How our managed services can solve your IT challenges:

	Develop a “Commodity Operations” IT Service Environment, therefore being able to predict peaks and troughs in multi level IT batch processing and technical support.
	Contingency planning including disaster recovery
	Strong focus on ongoing process improvement cost reductions and monitoring of Key Performance Indicators
	Operational client reporting provided daily, weekly and monthly or as requested by the client
	Excellent policies and procedures, documentation and training to build on the technical skills of our team
	Experience in transitioning technical environments and/or technical teams in a seamless manner effectively minimising any issues or downtime
	Strong specialist technical skills that provide solid foundations for delivery of quality services
	Change management, problem resolution and proven escalation procedures that support client Service Level Agreements
	The JAV commitment to go the extra mile!